These terms and conditions apply to goods and services supplied to you - including your use of www.lilysvegankitchen.com.au (“our Website”) - by us, Lilian Falero (“us”, “we”, “our”) who operate Lily's Vegan Kitchen.

You should read, and ensure persons that you book into a cooking class/workshop are aware of and read, these Cooking Classes Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking class, or buying a voucher) as they set out your rights and the conditions on which we make those goods and services available to you. By requesting or using our goods and services, or otherwise indicating your consent, you agree to be bound by these Terms and our Terms & Conditions.

You should also read, and ensure persons that you book into a cooking class are aware of and read, our Privacy Policy and General Terms & Conditions, Terms for Competitions (if you are entering into a competition/prize promotion - these will also be available on our promotional posts about that competition/prize promotion). We reserve the right to cancel offers or promotions at any time and they are always subject to availability. If you have any questions, please get in touch with us as described below under the ‘Contact us’ heading.

    1. BY BOOKING A COOKERY CLASS WITH LILY'S VEGAN KITCHEN, YOU AGREE THAT:

    2. You have permission to act on another person’s behalf when you provide their personal information to us, and register them for a cooking class, and that you and any other persons registered for the cooking class have read and understood our Privacy Policy.

    3. You will arrive at least 10 minutes ahead of the scheduled start time of your class, whether this be arriving in person for an in-person cooking class or connecting online for an online cooking class. Due to the importance of  starting and continuing the class on time for all participants, and conducting a detailed health and safety briefing at the beginning of the class, we cannot allow persons who arrive after the scheduled start time to attend their scheduled cooking class. No refunds will be given to late arrivals as per our cancellation and rescheduling policy below.

    4. You will wear practical clothing, including flat shoes that cover your toes, a minimal amount of jewellery and hair tied back where necessary.

    5. You will not attend if you have been unwell within the 48 hours before your class. This is to protect all of our customers and staff as illnesses can be spread through food. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place (as explained at paragraph 15 below).

    6. You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.

    7. You will follow all hygiene and safety procedures that we inform you about. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times especially in an online class and you are ultimately responsible for your own health and safety.

    8. You alone are responsible to ensure ingredients you purchase before an online cooking class are suitable for your own health needs, and safely transported, stored and (if applicable) prepared.

    9. Following your class, you will follow all our instructions for the preparation, transportation, storage, reheating, cooking and consumption of meals.

    10. You and your guests may be photographed and/or filmed during your class. Lily’s Vegan Kitchen may use your name and any photographs and/or recordings featuring you, and may cut, edit and adapt the same as necessary, in our cookery classes/workshops, on our Website, on social media channels associated with Lily’s Vegan Kitchen. If you want further information about how we use your personal data, please refer to our Privacy Policy.

    11. You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:

      1. your preparation, storage, re-heating and consumption of food after your class;

      2. any loss of personal property whilst on our premises;

      3. any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking classes.

    12. Our liability to you shall not exceed the total price charged for any classes you have paid for.

    13. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence or any other losses which cannot be excluded or limited by applicable law (such as relating to the protection of your personal information)

    14. Children aged 8-14 years old may attend ‘Kids Cooking' classes. Children aged 8-14 must always be accompanied, supervised and assisted by a paying adult when attending a cooking class. They must be able to reach and work at the height of a standard kitchen surface (900mm) without the use of a stool or other object to raise their height. In order to avoid disappointment please check the height of all children you will be bringing to our cooking class. Persons aged 15 - 17 years are able to attend an adult class but must be accompanied by a paying adult. We do not permit children under the age of 8 to attend cooking classes.

    15. Only paying guests will be permitted to be in the cooking class premises whilst classes are in progress or are permitted to view and/or hear online cooking classes.

    16. Alcohol will only be served to those who are 18 and over. Proof of age will be required for all persons that attend our adult classes. You must consume any alcohol offered responsibly. You must ensure that any persons under 18 attending with you do not consume alcohol.

    17. Any participant in a cooking class is welcome to send another person in their place as long as you inform us by calling or emailing us (as described below under the ‘Contact us’ heading) at least 1 business day prior to the class of that person’s name, allergies, dietary requirements and any other special requirements (for example, access needs), and that person has read and consented to these Cooking Classes Terms & Conditions, our Privacy Policy and our General Terms & Conditions.

    18. If you book an online cooking class, we will send an ingredients list, equipment list and preparation guidelines to the email address you provide at the time of booking. It is your responsibility to pay for and ensure you have the ingredients and equipment required to participate in the online cooking class. We are not liable to provide any refunds, exchanges, reschedule an online class, pay for the cost of ingredients or equipment, or liable in any other way to you if you are unable to fulfil those requirements.

    19. If you book an online cooking class, it is your responsibility to ensure you have the technical capability (such as software and internet speed) to attend that class. We are not liable to provide any refunds, exchanges, reschedule an online class, provide technical support, or liable in any other way to you if you are unable to attend or participate fully in an online cooking class due to any technical issues.

    20. Nothing in these terms and conditions is intended to affect your legal rights under the Australian Consumer Law.

    21. BOOKINGS AND CANCELLATIONS FOR CLASSES:

    22. you need to cancel or reschedule a booking you must do this by emailing us (at the email address below under the ‘Contact us’ heading) at least 7 days before the date of your class and you will be given a full refund for the cooking class and any products you purchased. We are sorry that we will be unable to refund or reschedule a cooking class with less than 7 days’ notice. If you give less than 7 days’ notice to cancel (or you were late and therefore unable to join your cooking class as per our policy described at paragraph 2 above).

    23. BOOKINGS AND CANCELLATIONS FOR PRIVATE BOOKINGS AND PRIVATE GROUP EVENTS:

    24. A minimum charge and number of participants applies to all group bookings for a private event and you will be charged the minimum charge even if the number of people you have falls below the minimum group size. The minimum charge and number of participants depends on the class booked and you will be advised about this minimum charge amount at the time of booking.

    25. Payment in full is required at the time of booking. Payment may be made via credit/debit card, or bank transfer.

    26. If you reduce the number of participants - subject to the minimum private group charge amount mentioned above which must be paid and cannot be refunded - our refund policy is as follows:

      1. If you give us 14 days or more notice prior to the date of the cookery class booked, we will refund 100% of the amount you paid for participants that are no longer attending.

      2. If you give us less than 14 days’ notice we are unfortunately unable to offer any refunds.

    27. In the event that you cancel your booking in full, our refund policy is as follows:

      1. If you give us 6 weeks or more notice prior to the booking date, we will refund 100% of your payment.

      2. If you give us less than 6 weeks notice and at least 4 or more weeks’ notice prior to the booking time, we will refund 50% of your payment.

      3. If you give us less than 4 weeks notice we are unable to offer any refunds.

    28. You may request to increase the number of participants by contacting us by email or phone at least 2 weeks prior to the booking date, in which case we will do our best to accommodate you, however any increase to the class size is entirely at our discretion. In the event that we agree to increase the number of participants, you must pay the additional cost per participant immediately. 

    29. Final numbers and dietary requirements for your class must be confirmed no later than 2 weeks prior to the start time of the cookery class in order to give us enough time to pre-order the necessary ingredients, staff and planning.

    30. TERMS AND CONDITIONS FOR PRODUCTS PURCHASED IN CONJUNCTION WITH COOKING CLASSES:

    31. At the time of booking, you will be offered a selection of products including merchandise, cookbooks and beverages to purchase at an additional cost.

    32. These products will be provided to you at the cooking class you have booked, or may be collected by you at an alternative time with our consent at our discretion.

    33. Our refund and cancellation policies above also apply to products purchased.

    34. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us (see ‘Contact us’ below).

    35. FOOD ALLERGY POLICY

    36. Ingredients may contain or have been manufactured/prepared on shared equipment with wheat, nuts, soya and other allergens.

    37. You must inform us of any dietary requirements and allergies that you and any other participants have at the time of booking and confirm those when you arrive for your cooking class. Where a person attends in replacement of another person, you must notify us in advance as per paragraph 15 of these terms and conditions.

    38. We will provide you with a work area that does not have the ingredients you are allergic to, however, whether you attend an in-person class or online class, you are ultimately also responsible for avoiding allergens and ensuring your guests avoid allergens.

    39. You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from a LVK’s cookery class.

    40. TERMS AND CONDITIONS FOR VOUCHERS FOR COOKING CLASSES: 

    41. Gift Vouchers for cooking classes are available for purchase online or by calling us (on the number below under the ‘Contact us’ heading).

    42. If you have any queries regarding your voucher balance or expiry date you can check this by calling us (on the number below under the ‘Contact us’ heading) on Monday - Friday between 9am-5pm.

    43. The receipt and voucher will be delivered to the recipient by email within 24 hours of placing the order. If you do not receive that email within this time, please check your spam/junk mail folder and then contact us as described below under the ‘Contact us’ heading.

    44. The gift voucher will expire 12 months from the date of purchase. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen gift voucher.

    45. The gift voucher is only valid for Lily’s Vegan Kitchen products and classes.

    46. The gift voucher is not be exchanged for cash.

    47. If the class and any products purchased totals less than the value of the gift voucher amount, any balance will remain on the gift voucher and can be redeemed on our cooking classes and/or associated products. We cannot provide change for partly redeemed vouchers in the form of currency or credit or debit cards.

    48. To redeem a voucher, enter the gift voucher code into the website within the required box at the checkout page.

    49. You may cancel a voucher within 14 days of purchasing it by contacting us (see ‘Contact us’ below) in accordance with your statutory rights. You can but don’t have to use the cancellation form below. Provided you have contacted us within 14 days of purchasing your voucher, we will refund you the value of the voucher that has not yet been used to book a class and, if you have used some or all of the voucher to book a class, we may only refund you for the value of that booked class as per our above mentioned cancellation terms. The refund will be paid to your original payment method within 14 days after you inform us of that cancellation.

    50. To inform us of that cancellation please post (5 Pillar Pl, Lyons ACT 2606 Australia) OR via email (hello@lilysvegankitchen.com.au) with the following text:  [I/We] hereby give notice that [I/We] cancel my/our contract of sale of the gift voucher for Lily’s Vegan Kitchen, ordered on [date].

      [Name of consumer(s)]

      [Address of consumer(s)]

      [Signature of consumer(s) (only if this form is notified on paper)]

      [Date]

    51. For non-cooking classes gift voucher please read our Gift Voucher Terms and Conditions 

    52. Additional terms related to the Coronavirus outbreak:

    53. Where we are unable to run your pre-booked cooking class on the scheduled date due to the outbreak of coronavirus or government measures responding to that outbreak, you may:
      1. wait for that class to be rescheduled; or
      2. apply the value of that pre-booked class towards any of the online cooking classes offered on our Website provided you contact us (as described below under ‘Contact Us’) to arrange that within 7 months of the date that your pre-booked class was due to take place; or
      3. where your pre-booked cooking class was paid for with cash/credit card/debit card and not with a gift voucher, exchange the value of your pre-booked cooking class for a gift voucher.
    54. We are unable to offer cash alternatives or refunds except in accordance with the above mentioned terms regarding cancellation.
    55. If you redeem an online class as per paragraph 53(2), any balance leftover if the value of the pre-booked cooking class exceeds the value of the online cooking class, may only be redeemed towards either online cooking class(es) or, where your pre-booked cooking class was paid for with cash/credit card/debit card and not with a gift voucher, a gift voucher, provided you contact us (as described below under ‘Contact Us’) to arrange that within 7 months of the date that your pre-booked class was due to take place.

CHANGES TO THESE TERMS
These Terms were last updated on 14 October 2020. We may vary our Terms & Conditions from time to time without advance notice. Our updated terms will be displayed on our Website, you agree to be bound by the latest version.

Sign up to LVK's newsletter
RECEIVE INSPIRATIONS & EXCLUSIVE EXTRAS YOU WON'T WANT TO READ
No thanks