These Terms of Use apply to all Gift Cards/Vouchers issued by Lily’s Vegan Kitchen Card.

1.Definition In the Terms and Conditions:
"Gift Card" means an article that is commonly known to be a gift card or voucher, whether in physical or electronic form, and is redeemable for goods and services.
"Activate" means the initial loading of value onto a Gift Card.
"Expire" means the date, being twelve (12) months from the date of purchase of the Gift Card, after which any Remaining Gift Card Value will not be available for redemption.
"Gift Card" means a Lily’s Vegan Kitchen Gift Card issued in conventional plastic form that you have either purchased or received.
"Lily’s Vegan Kitchen" means Lily’s Vegan Kitchen (ABN: 50125055026).
"Remaining Gift Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and which can be accessed by using the Gift Card in accordance with these Terms and Conditions.
"Terms and Conditions" means the terms and conditions set out herein and the terms and conditions on the back of the Gift Card.
In these Terms and Conditions:
i.  a reference to "you" or "your" is a reference to the person who is taken to agree to these Terms and Conditions under Clause 2; and
ii. except where the contrary intention is expressed, the singular includes the plural and vice versa.
2. Agreeing to the Terms and Conditions
2.1. These Terms and Conditions apply to all Gift Cards issued by Lily’s Vegan Kitchen.
2.2. You agree to be bound by these Terms and Conditions by purchasing, Activating, redeeming or attempting to redeem a Gift Card.
2.3. If you are giving a Gift Card to another person, you must ensure that he or she is aware of these Terms and Conditions that apply to the Gift Card, including when the Gift Card Expires.
3. Purchasing and loading value onto the Gift Card
3.1. Gift Cards may be purchased via Lily’s Vegan Kitchen's website or in person at the Lily’s Vegan Kitchen market stall (see website for details).
3.2. A minimum of $20 AUD and a maximum of $300 AUD can be loaded onto a Gift Card. The value will need to be specified at the time of purchase.
3.3. The value shown on the Gift Card includes GST.
3.4. Additional value cannot be added to a Gift Card after the initial purchase.
3.5. There may be a delay between a Gift Card is purchased and when the Gift Card is Activated by Lily’s Vegan Kitchen's point of sale system. During the period of delay, the Gift Card cannot be used to make purchases or transaction enquiries.
4. Redeeming the Gift Card
4.1. Gift Cards are only redeemable at Lily’s Vegan Kitchen at the Lily’s Vegan Kitchen Market Stall and may be used to purchase Lily’s Vegan Kitchen events/workshops tickets, or shop products that are equal to the Remaining Gift Card Value.
4.2. Gift Cards are not redeemable at the Lily’s Vegan Kitchen Shop online and cannot be used to purchase another Lily’s Vegan Kitchen gift card. Gift Cards are also not redeemable on Lily’s Vegan Kitchen special events and programs.
4.3. Gift Cards may not be exchanged (wholly or partly) for cash.
4.4. No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card Expires.
4.5. If the Gift Card holder's order exceeds the Remaining Gift Card Value, the Gift Card holder will be required to pay for the difference in price between the Remaining Gift Card Value and the retail price of the goods or services.

5. Lost, Stolen or Damaged Gift Cards
5.1.Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card. Please contact Lily’s Vegan Kitchen immediately if your Gift Card has been lost or stolen.
5.2. Lily’s Vegan Kitchen reserves the right to place a stop on your Gift Card if:
5.2.1. Your Gift Card has been reported as lost, stolen, damaged or deleted;
5.2.2. Lily’s Vegan Kitchen believes (or reasonably suspects) that you have used (or will use) your Gift Card contrary to these Terms and Conditions; or
5.2.3. Lily’s Vegan Kitchen has identified an error in regards to the available balance of your Gift Card.
5.3. If Lily’s Vegan Kitchen suspects any fraud relating to a Gift Card, Lily’s Vegan Kitchen may in its sole discretion refuse to redeem the Gift Card until Lily’s Vegan Kitchen is satisfied that no fraud has occurred.
5.4. Lily’s Vegan Kitchen may re-issue a faulty or damaged Gift Card only where the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of Lily’s Vegan Kitchen. All other faulty or damaged Gift Cards will not be re-issued.

6.1.You are responsible for the use and safety of your Gift Card, and are liable for all transactions made on your Gift Card.
6.2. You have certain rights under the Australian consumer legislation which cannot be excluded and are not affected by these Terms and Conditions. Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms and Conditions. To the maximum extent permitted by law, Lily’s Vegan Kitchen will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will Lily’s Vegan Kitchen be in default under these Terms and Conditions, for failure to observe or perform any of Lily’s Vegan Kitchen's obligations under these Terms of Conditions for any reason or cause except if caused by Lily’s Vegan Kitchen's gross negligence. To the extent permitted by law, if Lily’s Vegan Kitchen is liable to you, Lily’s Vegan Kitchen's maximum aggregate liability to you is limited to the Remaining Gift Card Value on your Gift Card.

7.Changes to Terms and Conditions
7.1. Lily’s Vegan Kitchen reserves the right to change any of the terms contained in these Terms and Conditions at any time and for any reason whatsoever. Lily’s Vegan Kitchen agrees to provide you with at least 30 days' notice of such changes. Lily’s Vegan Kitchen will give you notice by posting the changes on Lily’s Vegan Kitchen's website. If you write to Lily’s Vegan Kitchen within the notice period and do not accept the changes, Lily’s Vegan Kitchen may, at its discretion, cancel your Gift Card and refund any Remaining Gift Card Value to you.

8. Errors and complaints
8.1. If you have questions or if you wish to make a complaint about your Gift Card, contact us by emailing.

9.Shipping and delivery for Gift Cards purchased online.
9.1. Gift Cards purchased online via Lily’s Vegan Kitchen's website may incur an additional delivery fee. Lily’s Vegan Kitchen does not ship to addresses outside Australia.
9.2. Orders are sent via email or by standard parcel post through Australia Post. This does not include insurance or registered mail of any kind. Orders can be sent to residential or business addresses as well as PO boxes within Australia.
9.3. Lily’s Vegan Kitchen does its best to process all orders within 48 hours. Please allow at least two weeks for the delivery of your order within Australia once your order has been processed. Lily’s Vegan Kitchen cannot guarantee delivery dates.

10.1. Lily’s Vegan Kitchen is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988(Cth).
10.2. Lily’s Vegan Kitchen's privacy notice explains how Lily’s Vegan Kitchen handles personal information that may be collected from you with respect to Gift Cards. Lily’s Vegan Kitchen's privacy notice is available online or by calling Lily’s Vegan Kitchen on 0497772442 or by emailing
10.3. If you are purchasing a Gift Card on behalf of someone else and you provide Lily’s Vegan Kitchen with another person's personal information for the purposes of issuing the Gift Card, you are warranting that you have the other person's consent to do so. You must also provide that other person with a copy of these Terms and Conditions, which includes details of how personal information, will be handled.
11.Applicable law
11.1. These Terms and Conditions are to be construed and enforced in accordance with the laws of the Australian Capital Territory (ACT). Any dispute in connection with a Gift Card is exclusively subject to the non-exclusive jurisdiction of the courts of the ACT.
These Terms were last updated on 14 October 2020. We may vary our Terms & Conditions from time to time without advance notice. Our updated terms will be displayed on our Website, you agree to be bound by the latest version.


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